Statistics Canada's chatbot, 2-A, helps Canadians find answers to frequently asked questions about the census, quickly and easily. The chatbot is available 24 hours a day to provide continuous support.
What type of question can I ask the chatbot?
Currently, 2-A is designed to respond to questions specifically related to census jobs, including questions about the hiring process, as well as responsibilities, salary and working hours.
How should I ask my question to the chatbot?
We understand that there are many ways to ask a question. To get the most accurate response, we recommend the following:
- Ask one question at a time.
- Keep your question clear and simple. For example: "How can I apply for a 2026 Census job?" or "What are the responsibilities of crew leaders and enumerators?"
- Try rephrasing your question if the response isn't what you expected. Using different words or phrasing can help the chatbot better recognize what you're looking for.
Please be patient—2-A is continuously learning from your interactions. Please note the chatbot does not use artificial intelligence.
If at any point during the conversation you wish to start over, simply type "start over."
Official languages
Statistics Canada respects the Official Languages Act (opens in a new window) and is committed to ensuring that information is equally available in both of Canada's official languages—English and French.
The chatbot is available in both official languages to support users in the language of their choice.
To interact with the chatbot in your preferred language, please select either English or French at the top right corner of the census web page before clicking the 2-A icon.
Privacy
Statistics Canada respects the privacy and confidentiality of individuals and the data it collects. Although information provided to Statistics Canada is subject to the provisions of the Access to Information Act (opens in a new window) and the Privacy Act (opens in a new window) and will be kept confidential, we ask that you do not share any personal information with the chatbot. Please note conversations are recorded in the form of a transcript for the purpose of assessing the quality of this service, and to ensure the chatbot continues to meet user needs. These transcripts will be retained by Statistics Canada for a three-month period.
For more details, visit the Privacy section of Privacy Impact Assessment – Census Chatbot (opens in a new window).
General enquiries
For general inquiries, please contact us.